Tammy’s distress was obvious.
The mobile advocate could see her confusion from across the library. He could also hear the librarian say “As luck would have it, the brand-new Options Mobile Advocacy booth is in town.”
Her need was a simple one, but it meant safety to Tammy. Her advocate could tell she was worried and maybe a little doubtful she could actually get help from the random stranger sitting at a table in the library.
First, her advocate reassured her and validated her feelings. It was a scary thing to take the steps she needed. He reassured her that he knew how to help her and it was free – no charge, ever.
Next, they talked about her needs and how best to help her. Her advocate spoke to her at some length to understand where she was in her survivor’s journey.
Last, but probably the most important step, her advocate listened. He heard her and he comforted her. His council was sound, and his silence was the true gift as Tammy let him understand what she needed in the moment.